We are all thankfully starting to move forward out of lockdown, and long may things continue to improve. We wanted to keep you updated with the latest news from us here.
We are shipping lots of orders and deliveries from suppliers are arriving all the time, so there is plenty of glass and materials available for you to keep creating. We have recieved and are expecting more deliveries from Oceanside, Wissmach, Olympic Kilns, Heaps Lead, Solder and more besides.
We wanted to let you know our plans for the immediate future, after the recent guidance updates.
We are keeping our reduced lower free delivery thresholds in place for you, to reduce your need for travel and enable smaller orders.
Delivery services are running very well, we are shipping orders in a timely fashion with minimal delays, usually only in the early part of the week while we catch up from the weekend.
Due to the volume of orders and the logistics of running a safe Covid-Secure operation, we are not opening the shop to visitors, so will continue with our mail order services only. Ordering online is the fastest way to place your order and helps us process and get them to you safely and efficiently, with DPD and Royal Mail contactless delivery. However if you need any assistance, please feel free to email us.
We are operating click and collect for Trade customers who are ordering whole stock sheets of glass or full boxes of lead only. If you need to order stock sheet and cases of lead, please email us at firstname.lastname@example.org , we will pick, measure & price up your items. Then we will call you to process payment by telephone and arrange a collection timeslot.
Smaller orders can be placed via the website for faster delivery as usual. We ship up to 40cm x 30.5cm (A3 approx) sheets easily by DPD. There is lots to choose from here
Equipment hire facilities remain closed for the time being, we will review this and our ongoing processes and services again at the end of September.
Courses are being postponed, currently up to the beginning of October. We want to be able to run classes safely, and our plans are developing for the future of Covid-Secure courses here. If your date has been or is being postponed our course co-ordinator will be in touch to make arrangements with you.
Our facility is staffed Monday to Friday 9am to 5pm, we are giving the team a well earned rest at the weekend.
Thank you for your continued support!
James & Team