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Privacy Policy

Creative Glass Guild knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting creativeglassguild.co.uk, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does creativeglassguild.co.uk gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at creativeglassguild.co.uk. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses creativeglassguild.co.uk

  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from creativeglassguild.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your preferences

  • Information from Other Sources: We might receive information about you from other sources and add it to our account information.

Cookies

  • Cookies are alphanumeric markers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as \‘your account' and storage of items in your Shopping Cart between visits.

  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of creativeglassguild.co.uk best features, and we recommend that you leave them turned on.

Does creativeglassguild.co.uk share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Creative Glass Guild controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Promotional Offers: Sometimes we send offers to selected groups of creativeglassguild.co.uk customers. If you do not want to receive such offers, please adjust your preferences.

  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Creative Glass Guild or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

  • Protection of creativeglassguild.co.uk and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of creativeglassguild.co.uk, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software from Thawte Internet Security, which encrypts information you input. Our Extended Validation SSL Certificates, capable of up to 256-bit encryption, comply with the strongest identity authentication standard available today. A unique and highly visible green address bar will display in the latest high-security browsers if a site uses Extended Validation SSL. This bar immediately helps assure visitors that this is an authenticated web site. Additionally, a green security bar with the organization's name and a notation that the organization is certified by thawte will appear next to the address bar. The green address bar and security bar helps customers know that they are on a legitimate Web site and that their transactions will be secured.

  • We reveal only the last five digits of your credit card numbers when confirming an order. OUr payment gateways are secured by Sagepay and Paypal, who will transmit the entire credit card number to the appropriate credit card company during order processing.  This is handled using Sagepay and Paypal's own technology, for an even higher level of security.

  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer and ensure that you have installed all security updates and anti virus software on your computer.

Children

Creative Glass Guild does not sell products for purchase by children. If you are under 18, you may use creativeglassguild.co.uk only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit creativeglassguild.co.uk, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, arbitration of disputes, and application of the law of the United Kingdom . If you have any concern about privacy at creativeglassguild.co.uk, please contact us with a full description, and we do our best to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use are likely to change with it. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.