You are here

Testimonials

Julia
Hi Thanks I received my order this morning - fantastic. I have already cut the bottom off one bottle and am making patterns for the wonderful colouredglass. Best Regards Julia
Dianne
THANKS. Everything received and in good order. Only one comment - just amazed at how quickly it got here!!!!
Thanks again.
Regards,
Dianne
Eric
Now !!!!!!!!!!
Thats what I call service.
Ordered Friday,delivered saturday.
Well done you.
Eric
Joe
Wow! That arrived this morning. Impressively quick, thanks very much.
Kind Regards
Joe
Mrs. Savage
Hi, Just wanted to let you know glass arrived And also to thank you for a very good service. I have recommended you to friends. Thank you once again
Kind regards
Mrs. Savage
Faringdon
Steve
Thank you for the prompt delivery of my order: you made one stained glass maker very happy.
Cheers, Steve
Karen
Everything arrived as you advised and appears fine - struggling not to get stuck in until Xmas!!
Thank you for an excelent level of service and we look forward to ordering more products in the future!
Karen
Colin
Hi James, and the rest of Creative Glass Guild. Goods ordered Friday, arrived Saturday. Great customer service.
Well done.
Regards Colin
Thanks very much for your call yesterday afternoon. Much appreciated. I am . . to say the least . . chuffed to bits with the new kiln. Big grins all round! The service, patience and care from both yourselves and from Kilncare have been superb!
Chris
People I must say your order tracking email alert system is exemplary. And I should know, I'm a CRM database IT guy.
Makes your customers feel totally in the loop and makes you all seem very professional, which you are.
Very well done.
Chris
Alan
Thank you for a fast and effective service.
Alan
Emily
Thank you received my goods today, impressed with the service, Emily
Scott
Thanks so much! Great Product, great price, marvellous service!
Many Thanks!
Scott, Glasgow
HELLO! PARCEL RECEIVED! MANY THANKS EXCELLENT SERVICE AS ALWAYS!
David
Hello James,
Many thanks for the attention give to my order placed on Tuesday 24 August, it arrived safely this morning Wednesday 25 August and is just fine. If all companies could give that level of service this country would surely benefit. I would not hesitate to recommend you to others and will use you again in the future.
Kind Regards,
David
Sarah
Hi many thanks for the prompt and efficient service. Received the order Friday - really great service!
Best regards
Sarah
Mel
Order arrived safely, thank you for your prompt service.
Regards Mel
Pete
The goods arrived safely 24 hours after my online purchase. An excellent service.
Thank you.
Pete
Denise
The glass has arrived in perfect condition. Just beautiful! Thanks!
Denise
John
Order arrived as desribed and well packed.
Thanks once again.
John
Mrs Grimwood
Thankyou for such a quick delivery was very happy. Mrs Grimwood
Ordered yesterday (Wednesday) and it arrived today (Thursday).
Great service - Thank You
Thank you so much for such an efficient service. I placed my order at 2.30pm yesterday and it's just arrived!
I did the Fusing / slumping course last weekend and LOVED it. Have just unwrapped my results and I am really pleased with them all. I would thoroughly recommend this course to anyone. Thank you all for a great weekend.
Emily
I'm just starting out with stained glass and your website is the most useful thing I've found so far! Really easy to follow and the cheapest prices I can find. I look forward to placing my first order!
Thanks, Emily
Thank you for such swift delivery! A*******!!!!!
Thank you very much! Excellent information and service!
Judith
Hello! The order arrived on saturday - brilliant service from you as always - many thanks - Judith
Sally
I attended the 2009 ‘Exploring Glass’ course and loved the course. It was amazing value for money: I learnt about a wide range of glass techniques like sand blasting and glass painting as well as making stained glass panels and kiln formed glass bowls; my technical skills improved hugely; and I had freedom to experiment with access to a great range of tools and glass supplies. I used... to really looked forward to Tuesdays and now the course has finished, I miss the stimulation and excitement of making things with beautiful glass with a group of friendly people, a knowledgeable and helpful tutor and lots of tea and biscuits. Sally
Just a quick email to say Thank You for sending the glass and great customer service. Thanks Again ZM
Thank you, the parcel arrived today! Which I thought was pretty quick.
Excellent service - placed the order yesterday afternoon and this morning it was here! and all the way to a remote part of Scotland. Thank you ! C X
Nina
Hi James I recieved my last order in excellent time and remain impressed with your efficiency. Regards Nina
I'd like to say a big thankyou for such a great service, your website was so easy to order from, delivery was excellent and your email confirmation was reassuring, thanks again from two stained glass learners, we have recommended you to all in our class at college who like us are learning the skills and finding who best to order supplies from.
Thankyou for your excellent service, I received my bottle cutter first post Wednesday 24/01/2007, I am very pleased with it and I have already made my first vase out of an old wine bottle.
Delivered next day at 3pm! Great service. Thanks
Thank you for welcoming my husband and I a week ago Sunday the coffee was very kind, we had a good trip from West Sussex and I will do it again next year sometime in the mean time I will continue to order from your excellent web site and by phone.
I have received my order and am delighted with the product and service. Many thanks.
Thank you for your prompt action and reply. If only every online retailer was as good!
Many thanks for everything - my order has arrived and I'm most impressed with your service.
Thank you very much! Recieved delivery. Very pleased.
Just to say thank you! Superb service.
Thanks a million, brilliant service will have to use again for all my mums mad ideas.....
Thanks for your help! Very efficient as always!
I am very impressed with your efficiency. Thank you.
Thank you for an excellent service - I was amazed how prompt and efficient you are.
All our glass arrived safely today, what a service!!! Cheers!
Thanks for the extra lead, fast delivery! Order arrived this morning.
Thank you very much I received my order today when we arrived home. I am more than delighted .Now I will get down to some more ordering after the weekend!
Thank you for all the help I had today. I have been trying on and of for some time to get the item that I want deliver and sorted this way. And now I have come across you I will deal with you again in the future. Thank you to your staff member who was so good in getting right back to me today also about the vice. That was really great. Very thoughtful & quick. I can't seem to say enough.
Thanks you for keeping me totally informed about my order. This is the first time I have used your service and have found it to be excellent. I will definitely be using your company again in the future.
Thanks very much for sending the soldering tips SO promptly - gratefully received this morning - I think that has to be record time!!
Thanks. Brill service!
Just wanted to say what a great time I had on the glass fusing course the other weekend. It was really well organised, informative and great fun. I hope the stained glass course in November lives up to it!! I received my pieces today, thanks, especially pleased with the bowl, it will take pride of place on my dining room table!!
I would like to thank you again for such a positive experience on the glass fusing course, It was great.
Thanks for the prompt service.
I just wanted to say how much I enjoyed the course you ran recently. Candi was an excellent teacher and I went away thinking that I would recommend that to all my friends & with an excellent (!!) piece of stained glass.
Arrived all in good order and fast! Thank you!
Great, thanks James. Candi was such a good teacher, and everyone else treated us well on the day too, and kept us fed and watered with tea and biscuits.
Just a quick note to say how very impressed I am with your service. My goods have just arrived at 09.30. I am truly amazed.
SINCERE THANKS FOR GETTING THE ANGLED LEAD TO ME NEXT DAY..... YOUR COMPANY AND SERVICE ARE BRILLIANT - I CAN TRULY SAY THAT AFTER SO-CALLED PROMISES FROM OTHER FIRMS.
Just a quick note to say thank you for my order. I was very surprised by how often I was updated on the progress of my order. It's nice to know that you take care of your customers.
Thank you for delivering my order so quickly. I will be letting everyone on my course know how efficient your service is!
I just wanted to say a massive thank you for delivering my order today! I'd been cussing myself all day for not placing the order days ago, when I really needed the grinder today, for the new centre-piece over the fireplace. Shards of mirror everywhere! You have no idea what a bonus it was to have the delivery today. I can't wait to try out the rest of it.
My first order has been received promptly and in fine fettle. I am very pleased with both the product and the service. Thank you.
Tamara
Hi guys,

Received the 2 pieces of glass I made on Sunday today and just wanted to say thank you for all your help - I'm really chuffed with them!! I thought they were really well packed too! I also found my glass powders that I had lost last year at work this morning so good news all round!


Regards,

Tamara
Ben
Super service and very helpful! Add their twitter and Facebook page!

Ben
Sue
Thanks very much Colin- will definitely use your site again once i get going on this- you were really prompt with the delivery- i was well impressed!
sue
Rachel
Thanks Colin for your swift reply & to a 'cheap' solution! In this expensive hobby I was expecting your advice to be expensive, so hoorah.
Many Thanks
Rachel
Judith
I have just spent a happy hour or so at Creative Glass Guild talking kilns and slumping moulds. They are all so helpful there, no question is considered too silly. You also get tea or coffee whilst you chat. Thanks to James and to Jen I now have a more organised shopping list for when the big day looms.
Lois Parker
An amazing place with support for the beginner, a great array of glass and equipment, lots of courses with expert tutors, and studio space and equipment to hire. A great place to start your love affair with glass as you won't need to find any other suppliers. I started buying basic kit here as I liked the idea of continuously learning and being able to use the big kit - kilns, sandblaster... etc.
John O.
Hi Colin,

I would like to thank you for the eccellent service provided.

The glass was delivered in no time across the Continent... and the packaging fit for space-travel !

Kind regards,

John.
Toni
Colin your service is fantastic how quick was that - I am very impressed! Thank you very much
Uli
Thank you very much indeed for the spare grinder keys !
Extremely kind and very much appreciated!
Easy Online Shopping for Stained Glass Materials
Hi thanks again – had to take advantage of the BAK2SKOOL offer. I am just a hobbiest but I would like to say, that it makes it so easy buying the glass on the internet from you, as I live miles from any shop. I have attached a picture of my recent creation, a bathroom mirror - only a novice, and my soldering needs more practice, but I love working with glass etc.
Alan
I wish to thank you for an excellent service, goods received within 30 hours of placing an order.
Sharon
Today I completed the glass fusion & leading weekend course and I can't recommend it highly enough. I met some great people, had an excellent teacher - Jen & achieved something amazing. Thanks so much.
Rachel
Review of Turn your Hobby into a Business lecture -
The lecture was a really useful introduction to setting up a viable business in glass. Gill was very engaging and enthusiastic and the lecture was a good balance of business advice and personal experience. I would highly recommend this for anyone who wants to take their passion for glass into a more commercial area.
Carryl
Thanks for jet-propelled service. Received goods this morning. Impressed with your excellent service.
Janice
This order was received yesterday and I can't believe how fast and efficient you are. A big thank you.
Julie
Thank You, my order arrived in good condition and in speedy time, excellent service.
M H.
Thank you for the information. I received the items today. I am totally amazed at how quick the order came

Thank you so much. I am assure that I will be purchasing other items from you in due course
C Gibbons
Hi Just wanted to say a big thank you for your help and great service.

My order arrived today as promised and it was good to unpack it and not know exactly what I was getting. I am not disappointed.
Thanks again.
M Camp
Thank you for your attention, the order arrived this morning just over 24hrs after order was placed.

Thank you again
Anne C
Just a quick note to thank you for my order, arrived this morning. Also many thanks for the free bits and firing schedules.

Very impressed with your helpful, friendly service.....thank you again.
GP
This order which you sent was delivered early yesterday in excellent order. The fastest glass delivery I have had in two years! Many thanks.
Nick
Excellent, that’s what I call service ! Thanks
Pauline
Just to say that my order arrived promptly and no breakages.
It was lovely to finally get to be in the shop rather than looking at the web site, and thank you to everyone who was so helpful last weekend and I look forward to placing more orders in the future.
Paul B
Just wanted to say a big thank you for the service that I received during this order.
I found from my initial enquiry through to delivery to be extremely efficient and professional and would not hesitate recommending your company to any of my friends or colleagues.

Thank you
Lisa T
Just to say my order got to me speedily and wonderfully packaged. Just in time for my class on tues evening : ) The packaging wasn't bulky and yet more than adequate.
Lisa R
Just wanted to send you a little thankyou for the fantastic srvice. My order arrived within 24 hours. Amazing. And my lucky dip stained glass bundle was brilliant. I am a student and I find the information on your products so helpful. I shall be singing your praises when I go back to class. I wish I lived nearer so I could visit. Thanks again.x
Donna B
May we say what a brilliant service you offer and how efficient and helpful you have been, credit where credit due!
H Morgan
Just to let you know that my order has arrived. Very pleased with items and the Service is second to none. Many thanks.
P Galliot
I had to quickly learn the skills required to repair some leaded light doors belonging to a victorian bookcase.
Being quite handy but without any knowledge on the matter, I contacted your company and had the opportunities to talk several times to Chris who was fantastic to guide me with the different techniques available to do the work, advice me on the best products to buy and talk me... through the step-by-step to actually repair the lead came and glass. Although unsure with the method I used, the end result is pretty convincing. Many thanks !!!
PM
Have just received my order. Amazing service thank you very much.
Gail S
My order arrived first thing this morning. Very efficient, thanks
Lorraine
Thank you so much for the speedy delivery of my order. It arrived today...beautifully packed.
I am looking forward to using it to make Christmas presents!
S M
Just to say THANK YOU for your fast efficient service again !!
I will happily recommend your company and certainly use you again. Many thanks.
K Ann
Just wanted to say that I have received my order,what a prompt service!
Off to paint and cut glass now
Nanci
I love you guys for your speedy customer support. Thanks!
Tony
Thank you for your prompt service, and further to that, I am really pleased with the performance of the glass grinder. Thanks again.
Eileen
Just in case you need me to tell you, and I say it to others too, I'm so glad I chose Creative Glass when I bought my kiln. You're an amazing company for your customers
Patricia
Thank you so much for my parcel which arrived today. It was extremely well packed. The glass is absolutely just what I wanted and the service was excellent
Anne W
To all,

Thank you very much for such a quick delivery of my order

Regards, Anne
Jane
Hello,

I just wanted to pass on my good wishes to the team at Creative Glass Guild - for the attention of management. I made a specific trip to CGG last week from Warwickshire (200 mile round trip) to have a look at the stock in person and purchase some mosaic cullet for my art work. I was really impressed by the range of products on offer and made a significant purchase in terms... of cullet and sale glass.

I found all your staff to be extremely helpful and knowledgeable and wanted to pass on my thanks for the help I was given. I did not catch the name of all the staff members that I spoke to, but I do remember Kelly being particularly helpful and carefully wrapping up my purchases for me plus introducing me to Mark for a demo of a particular tool in use.

People can be very quick to complain but often not express their appreciation for top notch customer service, so I wanted to email you to let you know I really appreciated the help. I also rang today for some help deciding between some Spectrum glass colours to simulate a wood effect for another mosaic and again received some great help from your staff.

Many thanks and I look forward to buying from you again.

Best wishes,
Jane
Jane G
We were on the fused glass day on Saturday – just to say it was brilliant. Had a fantastic time – we were amazed with what we achieved. And thank you to Cath for being a very helpful and patient teacher!